Chamber Happenings

Speaker
Skip Wirth

Overview
With so much competition in today’s economy, providing exceptional customer service is no longer an added benefit- it is vital. Customers who are no longer satisfied with the way they are treated will take their business elsewhere. For a customer to move from being merely satisfied to becoming a loyal customer, they must sense that you care.

Learning Outcomes
In this workshop, we will discuss:    
•   Customer loyalty
•   Seeing your job through your customer’s eyes
•   Body language
•   Barriers to effective listening
•   Emotional bank accounts
•   Turning a complaint into a gift