B@IB: Customer Service
Speaker
Skip Wirth
Overview
With so much competition in today’s economy, providing exceptional customer service is no longer an added benefit- it is vital. Customers who are no longer satisfied with the way they are treated will take their business elsewhere. For a customer to move from being merely satisfied to becoming a loyal customer, they must sense that you care.
Learning Outcomes
In this workshop, we will discuss:
• Customer loyalty
• Seeing your job through your customer’s eyes
• Body language
• Barriers to effective listening
• Emotional bank accounts
• Turning a complaint into a gift
When:Tuesday, July 24, 2018 9:00 AM thru 11:00 AM
Where:Chamber Community Rooms